Thank you for shopping at Ashflow. We strive to provide high-quality mineral absorbent products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Return Process
To initiate a return, please contact us at [Your Contact Email Address] with your order number and details about the product you would like to return. We will provide you with instructions on where to send your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
If you need to exchange an item for the same item, contact us at [Your Contact Email Address].
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with your order number and a description of the damage or defect. We will work with you to resolve the issue, which may include a replacement or a refund.
6. Non-Returnable Items
Certain types of items cannot be returned, such as:
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].
